1. What products do you offer?
We offer a range of fitness products intended for general exercise, training and everyday physical activity. Product descriptions, specifications, quantities and other relevant information are provided on the applicable product pages.
2. How can I place an order?
Select the required product, add it to your basket and proceed through checkout. Please provide accurate billing, delivery and contact information before completing your purchase.
An order confirmation will be sent to the email address provided during checkout.
3. What payment methods are accepted?
We accept several commonly used payment methods, subject to availability at checkout.
Available card payment methods include:
- Visa
- Mastercard
- American Express
Depending on the device, browser and checkout availability, customers may also be able to use:
- Apple Pay
- Google Pay
- Other supported electronic wallet payment methods displayed at checkout
The payment options available to you will be shown during checkout before the order is completed.
4. When will my order be processed?
Orders are generally processed within 1–3 working days after payment has been confirmed.
Processing time is separate from the delivery period.
5. How long does delivery take?
Orders are generally delivered to European destinations using services such as DHL, FedEx and UPS Priority.
The standard delivery period is approximately 5–9 working days after dispatch.
Actual delivery timing may vary according to the destination and the progress of the shipment.
6. Will I receive tracking information?
Yes. Tracking information is sent to the email address provided during checkout.
Tracking notifications may be issued at relevant stages, including:
- When the order is dispatched
- When the shipment reaches a relevant logistics point
- When the shipment enters local delivery
This allows customers to follow the progress of their order.
7. What happens if my order takes longer than the standard delivery period?
If an order exceeds the stated standard delivery period, please contact us at:
We will review the shipment information and, where appropriate, investigate the matter with the relevant carrier.
Following the review, the available resolution may include a full refund or a replacement shipment, depending on the circumstances of the order.
Where the goods have not been received, applicable statutory consumer rights remain unaffected.
8. What happens if my parcel is lost during delivery?
For applicable European consumer purchases, responsibility for the goods remains with the seller until the goods are received by the consumer or by another person designated by the consumer, other than a carrier offered by the seller.
If an order does not arrive, please contact us so that the shipment can be reviewed and an appropriate resolution can be arranged in accordance with the applicable circumstances and legal requirements.
9. Can I return an item if I change my mind?
For eligible consumer purchases in the European Union, customers generally have a 14-day right of withdrawal when purchasing goods online.
The withdrawal period normally begins on the day the customer, or a person designated by the customer other than the carrier, receives the goods.
Customers do not generally need to provide a reason for exercising this statutory right. Certain legal exceptions may apply to particular types of goods.
To request a withdrawal, please contact:
10. How do I request a return?
Please email fitness@sweatgearhold.com with your order number and indicate that you wish to exercise your right of withdrawal.
You will receive the applicable return instructions.
Where the statutory right of withdrawal applies, goods should normally be returned within the period required by applicable law.
Unless applicable law provides otherwise, the direct cost of returning goods under the ordinary right of withdrawal may be payable by the customer where this obligation was disclosed before purchase.
11. What if my item arrives damaged or has a fault?
If an item arrives damaged, faulty or does not conform to the applicable order, please contact:
Please provide your order number together with photographs showing the relevant issue.
The photographs may be used to review the condition of the item and determine the appropriate resolution.
Where appropriate, a refund or replacement may be arranged without requiring the damaged item to be returned.
This does not limit any mandatory statutory remedies available under applicable consumer law.
12. Do I need to return a damaged item?
Not necessarily.
Where an item has arrived damaged and the relevant circumstances can be assessed from photographs and order information, we may arrange a refund or replacement without requiring the damaged item to be returned.
Where a return is required under applicable law or for a particular resolution, the relevant instructions will be provided by email.
13. What legal protection applies if a product is faulty?
Consumers in the European Union generally have a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract.
Depending on the circumstances and applicable national law, remedies can include repair, replacement, a proportionate price reduction or reimbursement. National legislation may provide additional protection.
14. How long does a refund take?
Once a refund has been approved, it will be processed in accordance with the applicable refund procedure and legal requirements.
For a valid EU right of withdrawal, reimbursement is generally required within 14 days after notification of withdrawal, subject to the circumstances permitted by applicable law, including the rules concerning receipt of returned goods or evidence of return.
15. Can I cancel my order before dispatch?
If you wish to cancel an order, please contact us as soon as possible at:
We will check the current order status and, where cancellation remains possible, process the request accordingly.
If the order has already been dispatched, the applicable withdrawal and return procedure will apply.
16. What information should I provide when contacting customer service?
For order-related enquiries, please provide:
- Order number
- Name used when placing the order
- Email address used at checkout
- A brief description of your enquiry
- Photographs where relevant to a damaged or faulty item
Providing accurate information helps us review the relevant order efficiently.
17. How can I contact you?
For questions regarding products, orders, delivery, returns or refunds, please contact:
Company:
Brand: Sweatgearhold
Email: fitness@sweatgearhold.com
Telephone:
Address:
Customer enquiries may also be submitted by email outside normal support hours. Please leave a message where appropriate, and we aim to respond within 24 hours.