These Terms & Conditions apply to purchases made through www.sweatgearhold.com. By placing an order through our website, you confirm that you have reviewed the applicable product information and these Terms & Conditions.
1. General Terms
Sweatgearhold operates an online store offering fitness products for consumers.
By placing an order, you agree to provide accurate and complete information required for order processing, payment, delivery and customer communication.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including inaccurate order information, suspected fraudulent activity, pricing or listing errors, or circumstances in which fulfilment cannot reasonably be completed.
Where an order is cancelled after payment has been received, the applicable amount will be refunded.
2. Product Information
Product descriptions, specifications, dimensions, quantities and other information are provided on the relevant product pages.
Customers should review the available product information before placing an order and select products according to their intended use and individual requirements.
Product images are provided to illustrate the relevant item. Reasonable variations may occur where the appearance of a product differs slightly from an image due to normal production or display conditions.
3. Prices and Orders
All prices displayed on the website are stated in the applicable currency shown at checkout.
An order is submitted when the customer completes the checkout process. An order confirmation will be sent to the email address provided during checkout.
An order confirmation confirms receipt of the order request. The contractual relationship is subject to the applicable terms, product availability and successful processing of the order.
If an obvious pricing or product information error is identified, we may contact the customer before completing fulfilment. Where the customer does not wish to proceed with the corrected terms, the order may be cancelled and any amount already paid will be refunded.
4. Order Processing
Orders are generally processed within 1–3 working days after payment has been confirmed.
Processing time refers to the period required to prepare an order for dispatch and is separate from the delivery period.
Once an order has been dispatched, relevant tracking information will be sent to the email address provided at checkout.
5. Delivery
Orders are delivered to European destinations using established carriers, which may include DHL, FedEx or UPS Priority services, depending on the destination and applicable delivery arrangements.
The usual delivery period is approximately 5–9 working days after dispatch.
Tracking notifications may be sent to the email address provided at checkout at relevant stages, including when the order is dispatched, reaches a relevant logistics point and enters local delivery.
Delivery times are stated as standard delivery estimates. Where a delivery does not arrive within the applicable standard delivery period, customers may contact us using the email address provided on the website.
We will review the shipment status and, where appropriate, investigate the matter with the relevant carrier. Following review of the circumstances, an appropriate resolution may include a refund or replacement shipment.
6. Responsibility During Delivery
For consumer purchases covered by applicable European consumer law, responsibility for loss of or damage to goods remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer, other than a carrier offered by the seller.
The transfer of goods to a carrier does not by itself transfer the risk of loss or damage to the customer.
Where an order is lost or damaged during delivery before receipt by the consumer, the matter will be handled in accordance with applicable law and the circumstances of the order.
7. Right of Withdrawal
For eligible consumer purchases in the European Union, customers generally have a 14-day right of withdrawal without providing a reason.
The withdrawal period normally begins on the day the customer, or a third party designated by the customer other than the carrier, receives the goods.
To exercise the right of withdrawal, the customer should contact us by email at:
The customer should clearly state the intention to withdraw from the purchase and provide the relevant order information.
Following withdrawal, the goods should normally be returned without undue delay and no later than 14 days from the date on which the customer communicates the withdrawal decision.
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning goods under the ordinary right of withdrawal where the customer was informed of this obligation before purchase.
The customer may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where goods have been handled beyond what is necessary for such examination, the customer may be responsible for any resulting diminished value to the extent permitted by applicable law.
Certain statutory exceptions to the right of withdrawal may apply under applicable law.
8. Refunds Following Withdrawal
Where a valid withdrawal is exercised, the refund will be processed in accordance with applicable law.
For eligible EU withdrawals, the seller must generally reimburse payments received, including the applicable standard delivery cost, within 14 days of being informed of the withdrawal. The reimbursement may be withheld until the goods have been returned or the customer has provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Where the customer selected a more expensive delivery method than the least expensive standard delivery option offered, additional delivery costs are not required to be reimbursed where permitted by applicable law.
9. Faulty, Damaged or Non-Conforming Goods
If an item arrives damaged, is faulty, or does not conform to the applicable order or product description, the customer should contact us at:
Customers may be asked to provide photographs or other relevant information so that the condition of the goods can be assessed and the order can be reviewed.
Where appropriate, we may arrange a replacement or refund without requiring the customer to return a damaged item where the circumstances permit this resolution.
Nothing in this section limits mandatory statutory remedies available to consumers.
Under applicable EU consumer sales rules, consumers have a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract. Depending on the circumstances and applicable national law, the available remedy may include repair, replacement, a proportionate price reduction or termination of the contract and reimbursement.
10. Damaged Items on Receipt
Where an order arrives visibly damaged, customers should contact us as soon as reasonably possible after receipt and provide photographs showing the condition of the packaging and item.
Photographs may assist us in reviewing the matter with the relevant carrier and determining an appropriate resolution.
Failure to provide photographs does not remove any mandatory statutory rights that cannot lawfully be excluded.
11. Returns
Returns made under the statutory right of withdrawal should be sent to the return address provided by customer service after the withdrawal request has been received.
Customers should not send goods to an address obtained from an unrelated source or assume that the warehouse address is the applicable return address.
The applicable return instructions will be provided according to the nature of the return and the relevant legal basis.
12. Order Cancellation
Customers may exercise any applicable statutory cancellation or withdrawal rights in accordance with the relevant legal requirements.
Where an order has not yet been dispatched, customers may contact us promptly to request cancellation. We will review the order status and process the request where cancellation remains possible.
Where an order has already been dispatched, the applicable withdrawal and return provisions will apply.
13. Customer Information
Customers are responsible for providing accurate contact and delivery information when placing an order.
If incorrect or incomplete information supplied by the customer affects delivery, we may contact the customer to obtain corrected information.
Nothing in this section affects statutory rights arising from circumstances for which the seller remains responsible under applicable law.
14. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms & Conditions restricts mandatory consumer rights or statutory remedies that cannot lawfully be excluded or restricted.
Subject to the above, liability is limited to losses that are reasonably foreseeable and directly connected with the relevant contractual obligations, to the extent permitted by applicable law.
15. Governing Law
These Terms & Conditions are governed by the laws applicable to the relevant transaction.
Where mandatory consumer protection provisions apply in the customer’s country of residence, those mandatory provisions remain applicable.
Nothing in these Terms & Conditions prevents a consumer from exercising rights or remedies that are mandatory under applicable European or national consumer law.
16. Contact Information
For questions regarding orders, delivery, returns or these Terms & Conditions, please contact:
Company:
Brand: Sweatgearhold
Email: fitness@sweatgearhold.com
Telephone:
Address: