We aim to provide a clear and orderly delivery process for all orders placed through www.sweatgearhold.com.
1. Order Processing
Orders are generally processed within 1–3 working days after payment has been confirmed.
Processing time refers to the period required to prepare an order for dispatch and is separate from the delivery period.
Once an order has been dispatched, relevant tracking information will be sent to the email address provided during checkout.
2. Delivery Destinations
We currently provide delivery services to customers across Europe.
Delivery availability may depend on the destination entered at checkout. Customers are responsible for providing complete and accurate delivery information when placing an order.
3. Delivery Services
Orders may be shipped using established delivery services including:
- DHL
- FedEx
- UPS Priority
The carrier used for a particular order may depend on the destination and applicable delivery arrangements.
4. Delivery Time
The standard delivery period is approximately 5–9 working days after dispatch.
The delivery period is separate from the 1–3 working days required for order processing.
The actual arrival date may vary according to the destination and the progress of the shipment.
5. Tracking Notifications
Tracking information will be sent to the email address provided at checkout.
Where tracking information is available, notifications may be sent at relevant stages of the delivery process, including:
- Order dispatch
- Arrival at a relevant logistics point
- Entry into local delivery
- Other available tracking milestones
These notifications allow customers to follow the progress of their order.
6. Delayed Deliveries
If an order exceeds the standard 5–9 working day delivery period, customers may contact us at:
We will review the available tracking information and, where appropriate, initiate an investigation with the relevant carrier.
After reviewing the circumstances of the shipment, the available resolution may include a full refund or a replacement shipment.
7. Lost or Damaged Shipments
If an order is lost or damaged before it is received by the customer, please contact us as soon as reasonably possible.
We will review the order and shipment information and may communicate with the relevant carrier regarding the delivery status.
For consumer purchases covered by applicable European consumer law, responsibility for loss or damage remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer, other than a carrier offered by the seller.
The transfer of an order to a carrier does not by itself transfer the risk of loss or damage to the customer.
8. Delivery Information
Customers are responsible for providing accurate delivery details at checkout, including:
- Full name
- Delivery address
- Postal or ZIP code
- Telephone number where requested
- Email address
If incorrect or incomplete information affects delivery, please contact us promptly so that the available options can be reviewed.
9. Delivery Address
Dispatch Address:
XXX
Customer Service Email:
fitness@sweatgearhold.com
10. Delivery Issues
If tracking information indicates that an order has been delivered but the customer has not received it, or if the tracking information has not updated for an extended period, please contact us by email.
Please include the order number and the email address used when placing the order so that the shipment can be reviewed.
11. Contact Information
Company:
Brand: Sweatgearhold
Email: fitness@sweatgearhold.com
Telephone:
Address:
We aim to respond to customer enquiries within 24 hours.