We aim to handle refunds and returns in a clear and orderly manner. This policy applies to purchases made through www.sweatgearhold.com.
1. Order Processing and Delivery
Orders are generally processed within 1–3 working days after payment has been confirmed.
Orders are delivered to European destinations using delivery services such as DHL, FedEx or UPS Priority.
The standard delivery period is approximately 5–9 working days after dispatch.
Tracking information may be sent to the email address provided at checkout at relevant stages, including dispatch, arrival at a relevant logistics point and local delivery.
If an order exceeds the standard delivery period, please contact:
We will review the available tracking information and, where appropriate, investigate the shipment with the relevant carrier. Following the review, the available resolution may include a full refund or a replacement shipment, depending on the circumstances.
2. Payment Methods
Orders may be paid using the payment methods displayed at checkout.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallet payment methods
The payment options available for a particular order will be displayed during checkout.
Refunds are generally processed using the applicable payment method associated with the original transaction.
3. European 14-Day Right of Withdrawal
For eligible consumer purchases in the European Union, customers generally have a 14-day right of withdrawal without providing a reason.
The withdrawal period normally begins when the customer, or a third party designated by the customer other than the carrier, receives the goods.
To exercise this right, please contact:
The withdrawal request should include the order number and a clear statement that you wish to withdraw from the purchase.
Goods should normally be returned without undue delay and within the period required by applicable law.
Certain statutory exceptions to the right of withdrawal may apply to particular goods or circumstances.
4. Return Address
Approved returns should be sent to:
Return Address:
XXX
Customers should contact us before sending a return so that the appropriate return instructions can be provided.
5. Condition of Returned Goods
Customers exercising the ordinary right of withdrawal may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where goods have been handled beyond what is necessary for such examination, any reduction in value may be addressed in accordance with applicable law.
Nothing in this section limits any mandatory statutory rights available to consumers.
6. Refunds for Withdrawn Orders
Following a valid withdrawal, reimbursement will be handled in accordance with applicable law.
For eligible EU withdrawals, reimbursement generally includes the standard delivery charge paid for the original order, subject to applicable legal requirements. Additional costs resulting from a more expensive delivery option selected by the customer may not be reimbursed where permitted by law.
Reimbursement may be withheld until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
7. Damaged, Faulty or Non-Conforming Goods
If an item arrives damaged, has a fault or does not conform to the applicable order, please contact:
Please provide:
- Order number
- Email address used for the order
- Photographs showing the relevant issue
- A brief description of the problem
Photographs may be used to assess the condition of the item and review the order.
Where appropriate, a refund or replacement may be arranged without requiring the damaged item to be returned.
If a return is required for a particular resolution, the applicable return instructions will be provided.
8. Statutory Rights for Faulty Goods
The statutory rights of consumers remain applicable where goods are faulty or do not conform to the contract.
For EU consumer purchases, applicable legislation generally provides a minimum two-year legal guarantee for goods that do not conform to the contract. Depending on the circumstances and applicable national law, available remedies may include repair, replacement, a proportionate price reduction or reimbursement.
Nothing in this policy is intended to restrict or exclude mandatory statutory rights.
9. Lost Deliveries
If an order has not arrived within the applicable delivery period, please contact us so that the shipment can be reviewed.
We may investigate the shipment with the relevant carrier and review the available tracking information.
For consumer purchases covered by applicable European law, responsibility for loss or damage remains with the seller until the goods are physically received by the consumer or by a person designated by the consumer other than a carrier offered by the seller.
Where the circumstances support a refund or replacement, the appropriate resolution will be arranged in accordance with the applicable order and legal requirements.
10. Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will review the order status and process the cancellation where it remains possible.
If an order has already been dispatched, the applicable withdrawal and return procedure will apply.
11. Refund Processing
Once a refund has been approved, it will be processed in accordance with the applicable refund procedure and legal requirements.
The time required for the refunded amount to appear may depend on the payment method and the relevant financial institution.
12. Contact Information
Company:
Brand: Sweatgearhold
Email: fitness@sweatgearhold.com
Telephone:
Address:
For refund, return or order enquiries, please contact us by email. Please leave a message where appropriate, and we aim to respond within 24 hours.